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Browsing Paper Publication by Author "Prasanna, Prakash"

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    A Study On The Impact Of Banking Ombudsman Scheme In Bangalore
    (2014-05-23T11:51:12Z) Prasanna, Prakash; Seema, Badiger
    I actually think that the economy has got some positives. It's got the market. It's got consumer confidence and it's got banks throwing - I mean central bankers throwing money at it around the world. Jack Welch It is popularly said that the customer is the king of market and satisfying customers should be the major factor behind success of any business. Banking is one of the major service sectors dealing with the borrowing and lending of money, customers/account holders are the vital part without whom bankers cannot transact business, so customer’s satisfaction is an important criteria in the banking sector. Customers are satisfied only when the services provided by the banks are according to their expectation and when their grievances are handled carefully. Reserve bank of India has taken a great step to redress the grievances of customers and it is called as Banking Ombudsman Scheme. Major services in the banking are delayed due to the negligence and the inefficiency of the staff/employees working in the organization. In such a situation customer’s dissatisfaction is vast and some customer’s are helpless in giving complaint as they are not aware of the procedure to complain and also the scheme of redressal of the complaint given by the Reserve Bank of India i.e., Banking Ombudsman Scheme. Banking ombudsman scheme redresses the grievances of customer’s, with regard to any delay in payment, delay in any type of service, harassment or any misbehavior by the employees to the customers etc. it is very essential for the banking sector to create an awareness about this scheme so that customers who are dissatisfied transacting in any bank would be satisfied. If customers are satisfied, then the business and the success go hand in hand. The present study mainly focus on the various ways through which the customers get satisfied and also it tries to create an alert in the minds of the customers about the banking ombudsman scheme in Bangalore. The methodology of the study is based on both the primary and the secondary data.
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    A Study On Urban Cooperative Banks Towards Economic Progress Through Financial Inclusion
    (2016-03-31T08:01:53Z) Prasanna, Prakash
    Financial institutions play a significant role in the economic development of a country broadly by promoting mobilization of resources and allocating the funds in the form of loans and advances. Indian banking sector widely includes Commercial, Cooperative and development banks is the backbone of the Indian economy. Efficient banking system helps in the nation’s economic development. Urban cooperative banks are primary cooperative banks located in urban and semi urban areas. Since inception, the urban cooperative Banks have been playing a major role in the socioeconomic development of the country by making available institutional credit at reasonable cost particularly in the urban and semi urban areas. Financial inclusion is the process of ensuring access to appropriate financial products and services needed by all sections of the society in general and weaker sections in particular. A financial system which takes care of the needs of the poor is to be developed on an urgent basis Urban cooperative banks , by their structure and nature of clientele are well designed to cater to financial inclusion as the basis of cooperative structure is mutual help and thrift. The present study tries to understand the significance of UCBs towards economic development.