Browsing by Author "Nikhil, Menon"

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    A Study on CRM (Customer Relationship Management) With Respect to Shipping Line Services at Oceanus Shipping Pvt Ltd
    (2015-12-11T06:34:15Z) Nikhil, Menon
    Objectives of the study include customer relationship management of Oceanus shipping pvt.Ltd, The scope of the study limits the customer relationship management of Oceanus shipping pvt. Ltd. This can be identified by analyzing the customer feedback and opinion about the services provided by Oceanus pvt. Ltd. Also this study helps to understand the shipping line services of Oceanus Shipping Pvt. Ltd, documentations of Logistics business as a whole. Methodology is a way to systematically solve the research problem. It may be understand as a science of studying how research is done scientifically. Research methodology is a step by step study of a problem. It involves preparing of questionnaires collected from the prospective Oceanus shipping company’s customers and it is being analyzed using the statistical tools.