Browsing by Author "PRIYANKA DUBEY"

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    CHATBOT
    (2019-06-19T07:31:28Z) PRIYANKA DUBEY
    A chatbot (also known as a smartbots, talkbot, chatterbot, Bot, IM bot, interactive agent, Conversational interface or Artificial Conversational Entity) is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database. The concept of the conversation is central to a chatbot. A chatbot can and does converse with a human but it’s capabilities are limited. That is not to say however that in very narrows ways the text or voice based conversation can be as good or better than conversing with an actual human. Chatbots can have advantages over human agents. They are available 24/7 and they have access to a very broad array of information and functionality. They can also outperform humans in terms of the speed and accuracy in a narrow domain. The problem however is making sure the end users are aware these limitations. Chatbots represent a great opportunity for businesses to reach customers where they already are, in the messaging apps. Chatbots allow businesses to deliver services in a highly personalized manner where the message, operations and human support can be combined in one experience. Chatbots can be used in many different ways, which is the reason why it’s difficult to define exactly what they are.