Browsing by Author "Santhosh, N"

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    Upgradation to Servicenow
    (2018-08-13T14:14:21Z) Santhosh, N
    Service Now began its journey with IT Service Management applications providing Service Catalog Management. Later, other project management applications followed which helped in managing the entire projects when the magnitude of the incident, problem or change is more. Today Service Now has apps for both IT Service Management Processes and IT Enterprise such as HR Management, Security Management. When it comes to resolving issues that cause disturbance in everyday IT processes, it wouldn’t be an exaggeration to say that a solve worth just a few minutes can save loads of time, effort and money. And that is the main reason for businesses to adopt quality ticketing systems. If we approach Service Now as one of such ticketing systems, there are a few points we need to cover: how Service Now ticketing tool is done, what kinds of tickets there are, what else Service Now has to offer, and how it all works in real life.