Implementation of Portal Data Into Representable Graphs To Track Associate Performance
| dc.contributor.author | Ashika, A | |
| dc.date.accessioned | 2018-09-01T10:46:35Z | |
| dc.date.available | 2018-09-01T10:46:35Z | |
| dc.date.issued | 2018-09-01T10:46:35Z | |
| dc.description.abstract | At Cerner, we receive Service Request (SRs) from the Clients through the Remedy tool where our associates work together and solve issues client face. We not only work on SRs that the client sends but also, we maintain a proactive check on the client domain. This is done by the Portal data. Here the upcoming issues can be observed and proactively cleaned. We receive them in the form of mails from various clients in a particular field. The tool provides analytical information as well as let’s associate be mapped to the client or the reason according the team lead’s requirements. Here we also let the associate understand how much clean up must be done on a that day based on the assignment done. For the managers, to understand all the work done on the portal data, this tool has been developed to understand the trends in the portal data, if any new issue has aroused and the amount of clean up done on the Portal data. It can be very useful to predict the proactive work that an associate has performed. The manager can check how much of Portal data has been cleaned and managed by each team under him by applying filters. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/9802 | |
| dc.language.iso | en | en_US |
| dc.subject | Ashika A | en_US |
| dc.subject | 1NH14IS018 | en_US |
| dc.subject | Implementation of Portal Data Into Representable Graphs To Track Associate Performance | en_US |
| dc.title | Implementation of Portal Data Into Representable Graphs To Track Associate Performance | en_US |
| dc.type | Other | en_US |