A Study on CRM (Customer Relationship Management) With Respect to Shipping Line Services at Oceanus Shipping Pvt Ltd
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Date
2015-12-11T06:34:15Z
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Abstract
Objectives of the study include customer relationship management of Oceanus
shipping pvt.Ltd, The scope of the study limits the customer relationship management of
Oceanus shipping pvt. Ltd. This can be identified by analyzing the customer feedback and
opinion about the services provided by Oceanus pvt. Ltd. Also this study helps to understand
the shipping line services of Oceanus Shipping Pvt. Ltd, documentations of Logistics
business as a whole. Methodology is a way to systematically solve the research problem. It
may be understand as a science of studying how research is done scientifically. Research
methodology is a step by step study of a problem. It involves preparing of questionnaires
collected from the prospective Oceanus shipping company’s customers and it is being
analyzed using the statistical tools.
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A Study on CRM (Customer Relationship Management) With Respect to Shipping Line Services at Oceanus Shipping Pvt Ltd, Nikhil Menon