Technical Administration Console with Sharing
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Date
2015-11-17T07:24:09Z
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Abstract
Application enables users to view, diagnose, and, if needed, take full control to resolve any problems on a remote computer which can be located at any point of the world.
Application enables an IT technician or any kind of support representative tools to connect to a remote computer from their consoles via the Internet and work directly in the remote technological system. Although its main focus is the access to computers located anywhere in the world, the remote support applications also provide features like file transfer, desktop sharing, file synchronization, Command Lines or guest accessibility – mainly used by IT technicians. One of the most used tools in remote support sessions are the ones that allow desktop sharing. It is also possible to provide what is commonly called Unattended Support. The need for an absolute trust in these services and providers is considered to be the biggest obstacle for this technology to achieve mass-marketing status – even when many studies indicate that for every 5 technical occurrences, 4 of them could be remotely solved.
Remote Support technology tries to reduce helpdesk centers cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.
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Abhishek Kumar Singh, Technical Administration Console with Sharing