3 Strike Dashboard
Loading...
Files
Date
2018-09-01T10:40:46Z
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Healthcare professionals must use a computerized automated tool to keep a record of the number of SRs which have not received any updates within 7 days. Currently Cerner follows a manual process to achieve 3 Strike Rule which becomes cumbersome when the queue size crosses 25+. Associates might have to keep an eye on every SR to follow 3 strike rule which would then qualify for SR Closure on 8th day.
The development of dashboard will help associate to keep automatic count on the number of SRs which has not received any response in 7 working days. Also, associates need not have to manually go and check every SR for next follow-up as dashboard itself will keep count and display a grid(notification) for every SR. Even if the associate doesn’t open the tool, this dashboard will provide an extra leverage by sending the same notification to his/her mail.This will always keep the associate aware on what would be the action item that is required from his/her end without any manual calculation and ensure that the risk of inconsistencies and inaccuracy is minimized.
The aim of this project is to create a dashboard to notify associates of Cerner Healthcare India Pvt. Ltd. about the SR (Service Requests) which has not received any response from client for continuous 7 working days. Moreover, it will also display an immediate report with respect to the pending updates for each SR. The achievement of this goal will let the engineers save a huge amount of time instead of doing it manually.
Description
Keywords
Rosy Guha, 1NH14IS097, 3 Strike Dashboard