Upgradation to Servicenow
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Date
2018-08-13T14:14:21Z
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Abstract
Service Now began its journey with IT Service Management applications providing
Service Catalog Management. Later, other project management applications followed
which helped in managing the entire projects when the magnitude of the incident,
problem or change is more. Today Service Now has apps for both IT Service
Management Processes and IT Enterprise such as HR Management, Security
Management. When it comes to resolving issues that cause disturbance in everyday IT
processes, it wouldn’t be an exaggeration to say that a solve worth just a few minutes
can save loads of time, effort and money. And that is the main reason for businesses to
adopt quality ticketing systems. If we approach Service Now as one of such ticketing
systems, there are a few points we need to cover: how Service Now ticketing tool is
done, what kinds of tickets there are, what else Service Now has to offer, and how it
all works in real life.
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Santhosh N, Upgradation to Servicenow, MCA Project Report, 2018 MCA Project Report